Cancellation Policy

50% price of the massage at open rate, aesthetics, oxygen and any other services we offer will be charged to your credit card or account if a 24 hour notice is not given in advance & and a 20% gratuity to each therapists or treatment session. Memberships will be a session. The Flu and Covid is a part of our cancellation policy also. We will need a 24 hr notice of cancellation for all illness and or sicknesses or you will be charged the 50% and 20% gratuity at open rate or a session for membership. Memberships are not shareable. Only packages are shareable. If using a gift card, the value of the session will be deducted from the value at the full amount at open rate. However, you can re-schedule with no penalty before the 24 hour notice time. You must contact the business at 602.595.3001 not the therapist to cancel your appointment(s). If you are a no show and no call you will be charged 50% for your session(s) and 20% gratuity and members are a session. No chargebacks and All sales are final.

Cancellations
To cancel or reschedule your appointment please call 602.595.3001 to Essential Wellness Center. If we are closed, please leave a voicemail. You can also email us at ewc.wellness@gmail.com. We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book your appointment slot. Our cancellation policy requires 24 hours to cancel all appointments. To ensure our cancellation policy is upheld, we require a credit card or any gift card number(s) to book any appointment. Appointments canceled prior to the 24 hours, will not have any charges. Appointments canceled 24 hours prior to appointment time or day of, are subject to a 50% cancellation fee and 20% gratuity at open rate. Packages, a session will be processed and memberships a session will be processed. All sales are final, no refunds. If you have any questions regarding this policy, please communicate them before committing to an appointment. Thank you for supporting us by respecting our policy.
Out of respect for all of our clients, guests arriving more than 10 minutes late to their appointment will be required to reschedule and will be expected to pay for the time they reserved. When possible, we will do our best to alter your services so that we can offer you an appointment upon your arrival, however many of our services do not have the ability to do so. Lateness cannot be accommodated for services or services for new guests. Your session will have time cut if you are late as we have appointments after yours. All sales are final. We accept credit cards; apple pay and goggle pay as a courtesy to our customers. We do not allow chargebacks and all credit card fees, and any other fees will be customers responsibility.